Privacy Policy

1. Who We Are

Shipext Limited is a company registered in England and Wales.

Company Name: Shipext Limited
Company Number: 17185163
Registered Office: Unit 4, Primrose Hill Trading Estate, Netherton, Dudley, DY2 9SA
Website: www.shipext.com
Email: info@shipext.com

For the purposes of UK data protection law, Shipext Limited is the data controller in relation to personal information collected through this website.

2. Information We Collect

When you contact us or submit an enquiry through our website, we may collect information including:

• Your name
• Email address
• Telephone number
• Company name
• Information contained in your message or enquiry
• Information relating to the services you are interested in
• Any other information you voluntarily provide to us

Our website may also receive basic technical information required for the website and server to operate securely and correctly.

We do not intentionally request special category personal data through our general contact or quotation forms. Please do not submit sensitive personal information unless it is necessary and we have specifically requested it.

3. How We Collect Your Information

We primarily collect personal information directly from you when you:

• Complete a contact or quotation form
• Contact us by email
• Contact us by telephone or WhatsApp
• Request information about our services
• Communicate with us regarding a potential or existing business relationship

Information submitted through our website forms may be sent directly to our business email and stored in our website database.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotations
• Discuss our warehousing, fulfillment, shipping, Amazon FBA, returns and logistics services
• Communicate with prospective and existing customers
• Take steps requested by you before entering into a contract
• Provide and administer services where you become a customer
• Maintain business and enquiry records
• Protect our website, systems and business from misuse or security threats
• Comply with legal, regulatory, accounting or other obligations

We do not sell your personal information to third parties.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:

Contract and Pre-Contractual Steps

Where you ask us to provide a quotation, discuss services or enter into an agreement, we may need to process your information to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate Interests

We may process personal information where necessary for our legitimate business interests, including responding to business enquiries, maintaining customer relationships, managing our operations, protecting our systems and improving our services.

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and interests.

Legal Obligation

We may process and retain information where necessary to comply with applicable legal or regulatory obligations.

Consent

Where applicable, we may rely on your consent for a particular use of your information. Where processing is based on consent, you may withdraw that consent at any time.

6. How We Store and Protect Your Information

Information submitted through our website may be stored within our website database and sent to our business email systems.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period will depend on factors including:

• Whether you become a customer
• Whether an enquiry remains active
• The nature of our relationship with you
• Whether information is required for contractual, accounting, tax, legal or regulatory purposes
• Whether information is required to establish, exercise or defend legal claims

When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

8. Sharing Your Information

We may share personal information where reasonably necessary with service providers that help us operate our website and business, such as:

• Website hosting and infrastructure providers
• Email providers
• IT and technical support providers
• Professional advisers, such as accountants or legal advisers
• Government, regulatory, law-enforcement or other authorities where required by law

Where third parties process personal information on our behalf, we expect them to protect that information appropriately and use it only for the relevant purpose.

We do not sell or rent personal information to third parties.

9. International Data Transfers

Some technology, email, hosting or other service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required by applicable data protection law to ensure that the information receives an appropriate level of protection.

10. Cookies and Analytics

At the date of this Privacy Policy, Shipext does not use Google Analytics, Meta Pixel or Microsoft Clarity on the website.

The website may nevertheless use strictly necessary technical cookies or similar technologies where required for essential website functionality, security or operation.

If we introduce analytics, advertising or other non-essential tracking technologies in the future, we will review and update our privacy and cookie information and obtain consent where required.

11. Marketing Communications

We do not use submission of a general contact form as automatic consent to receive unrelated marketing communications.

Where we send electronic marketing, we will do so in accordance with applicable law and provide an appropriate method to unsubscribe or object where required.

12. Automated Decision-Making

We do not currently use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:

• The right to request access to your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal limitations or exceptions.

Your Right to Object

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

To exercise your rights, please contact us at:

info@shipext.com

We may need to verify your identity before responding to certain requests.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

15. Third-Party Websites

Our website may contain links to third-party websites.

Shipext is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, technology or legal obligations.

The latest version will be published on this page with an updated revision date.

17. Contact Us

If you have questions about this Privacy Policy or how Shipext handles personal information, please contact:

Shipext Limited
Unit 4, Primrose Hill Trading Estate
Netherton
Dudley
DY2 9SA

Email: info@shipext.com
Website: www.shipext.com